Privacy Policy

1. Introduction

Hoverla Cleaning Service ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable U.S. federal laws and the laws of the State of Illinois.

By using our website, services, or by communicating with us via phone, SMS, email, or messaging platforms, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Full name
• Phone number
• Email address
• Service address
• Details about requested or completed services
• Messages and communications you send to us
• Payment-related information (processed securely by third-party payment providers)
• Recorded telephone calls

3. Call Recording Notice (Illinois Compliance)

📞 Telephone calls with Hoverla Cleaning Service may be recorded for the purposes of:

• Quality assurance
• Training and improvement of our services
• Security and dispute resolution

Illinois is an all-party consent state. By continuing a phone call with our company after being notified, you provide your consent to the recording of the call.

Call recordings:

• are not sold or shared for marketing purposes;
• are stored securely;
• are accessed only by authorized personnel;
• are used strictly for internal business purposes or as required by law.

4. How We Use Your Information

We use collected information to:

• Provide and manage our services
• Communicate with clients regarding appointments and services
• Process payments and invoices
• Improve customer experience and service quality
• Train employees and contractors
• Maintain business security and prevent fraud
• Comply with legal and regulatory obligations

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only with trusted third parties such as:

• Payment processors (e.g., Stripe, Square, Zelle)
• Communication and CRM platforms
• Service providers necessary to operate our business
• Government authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data, subject to legal and business record-keeping requirements
• Opt out of non-essential communications

To exercise these rights, please contact us using the information below.

8. SMS Communications

Hoverla Cleaning Service LLC collects your mobile phone number when you submit our contact form, schedule a service through Google Local Services, or contact us directly. By providing your phone number and checking the SMS consent box on our contact form, you agree to receive text messages from us regarding your service request.

Message types include: service estimates, appointment confirmations, arrival notifications, customer support inquiries, and service updates.

Message frequency varies based on your active service requests. Message and data rates may apply per your mobile carrier's plan.

SMS messages are sent from our messaging number: (224) 220-1777
For voice calls, please use our main line: (224) 220-1883

To opt out at any time, reply STOP to any of our messages. You can also reply HELP for help, or contact us at (224) 220-1883.

We do NOT share, sell, rent, or otherwise distribute your phone number, mobile information, or SMS opt-in data to third parties or affiliates for their marketing or promotional purposes. Your phone number is used solely for service-related communication between you and Hoverla Cleaning Service LLC.

Consent to receive text messages is not required as a condition of purchase. You may request services by phone without receiving text messages.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised "Last Updated" date.

10. Contact Information